koipasti Terms of Use
When you open an account on koipasti, you agree to our terms governing account creation, deposit and withdrawal flows, settlement of wagers, and dispute resolution. These terms outline your rights and obligations as an account holder and define how we operate the platform across sportsbook, live dealer, slots, and esports markets.
Our approach is to keep terms clear and enforceable rather than lengthy and opaque. We set out conditions for account opening, explain how we settle markets, describe our payment channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and detail how disputes are handled. Account holders in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta operate under the same terms regardless of location within our supported service area.
Please review these terms carefully. By creating a koipasti account and depositing funds, you acknowledge that you have read, understood, and agree to be bound by them. If any term is unclear, our support team can explain the policy in practical terms.
Account opening and eligibility on koipasti
We require that you meet eligibility criteria before creating a koipasti account. You must be of legal age as defined by the laws of your jurisdiction, provide accurate personal information (name, date of birth, national ID number), and confirm that you are not prohibited by law from accessing our service. We do not knowingly permit account creation by individuals who are underage or who reside in jurisdictions where local law prohibits our service.
During account creation, you declare that all information you provide is accurate and current. You are responsible for updating your account details if your personal information changes. If we discover that you have provided false information or that you are ineligible to use koipasti, we reserve the right to suspend your account and refund your balance according to our policy.
You are also responsible for protecting your account credentials. Do not share your password or login details with other users. If you believe your account has been compromised, contact our support team immediately. We do not hold koipasti liable for losses resulting from unauthorized access if the compromise was due to your negligence in protecting your credentials.
Deposits, withdrawals, and our koipasti payment policy
We support ten payment methods to fund your koipasti account: six e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual-account channels (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallets typically credit within minutes; bank transfers settle within one to two business days according to each institution's clearing schedule.
Before you can withdraw from koipasti, we require identity verification. You provide a national ID, proof of address, and a selfie holding your ID. Our verification team completes the review within standard timeframes. Once verified, your account is cleared for withdrawal to any registered payment method.
Withdrawals are processed to the same payment method you used to deposit. If you deposited via mobile banking, your withdrawal returns to local payment. If you transferred via a online payment virtual account, your cash-out goes back to your registered e-wallet account. This matched-method approach maintains transaction clarity and prevents unauthorized transfers.
- Withdrawal requests submitted during business hours are processed according to each payment method's settlement schedule.
- Public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) and weekends may extend processing windows.
- We do not guarantee specific withdrawal timeframes, but we aim for standard settlement windows published by each payment partner.
- If a withdrawal fails due to incorrect banking details, we contact you to confirm the correct destination account before retrying.
Wager settlement and market integrity on koipasti
We settle all wagers according to published rules and the official outcomes determined by league authorities, tournament organizers, or the game mechanics themselves. For sportsbook markets (Liga 1, Piala Indonesia, Champions League, badminton, MotoGP), we settle based on official league or federation decisions. For live-dealer games, settlement occurs as the dealer's actions determine the outcome. For slots, settlement is immediate upon spin completion. For esports markets, we settle following official tournament or match results.
We reserve the right to void, cancel, or correct markets in specific circumstances: if we identify a material error in the odds or market setup, if we detect irregular wagering patterns indicating fraud or collusion, if official league authority disputes the outcome, or if a technical malfunction affects market integrity. In such cases, we act in good faith to protect all account holders and preserve the integrity of koipasti.
Bonus and promotional terms
We occasionally offer promotional bonuses to new and existing account holders on koipasti. Any promotional offer comes with specific terms — such as a wagering requirement, time limit, or eligible market restriction. These terms are clearly displayed when you claim the bonus and are incorporated into your account agreement.
Bonuses are non-cashable; you cannot withdraw them directly. You must wager them according to the specified requirement before any winnings generated from the bonus become withdrawable. If your account is closed before the bonus is fully wagered, any remaining bonus balance is forfeited.
Dispute resolution on koipasti
If you believe a settlement decision on koipasti is incorrect, or if you have a complaint about our service, you can submit a formal dispute through your account. Our compliance team investigates and provides a written response within a standard timeframe, typically within five business days.
If you remain unsatisfied with our response, you may escalate the dispute. We maintain a formal complaints process that we will outline in our response. We aim to resolve all disputes fairly and consistently according to our published rules.
Prohibited conduct on koipasti
You agree not to use koipasti for any illegal purpose or in violation of applicable laws. You also agree not to engage in fraud, money laundering, collusion with other account holders, or market manipulation. You will not attempt to exploit technical vulnerabilities in our platform or attempt to reverse-engineer our systems.
If we detect prohibited conduct, we reserve the right to suspend your account and withhold your balance pending investigation. If the investigation confirms violation of these terms, we may forfeit your balance or return it only to the original deposit source. Serious violations may be reported to relevant authorities. We take the security and integrity of koipasti seriously and enforce these conditions consistently across all account holders.
Account closure and changes to service
You may close your koipasti account at any time by contacting our support team. We will return any remaining balance to your verified payment method within standard settlement windows. Once your account is closed, you cannot reopen it under the same credentials.
We may modify these terms or our service offerings at any time. Significant changes will be communicated to you through your account. Continued use of koipasti after such notification constitutes acceptance of the new terms. If you do not agree with material changes, you may close your account and withdraw your balance.
Limitation of liability and governing law
We operate koipasti with reasonable care and security practices. However, we do not guarantee uninterrupted service, accurate odds, or error-free operations. To the extent permitted by applicable law, we disclaim liability for indirect, incidental, or consequential damages arising from your use of koipasti.
These terms are governed by the laws applicable in the jurisdiction where koipasti operates, subject to the constraint that we serve only jurisdictions where local law permits our service. Any legal action or dispute arising from these terms must be addressed according to the procedures outlined in our dispute resolution section.
Contact and support
If you have questions about these terms or how they apply to your specific situation, our support team is available during standard business hours via in-app chat, email, or the contact form in your account. We will clarify any term and explain how koipasti's policies apply to your account. These terms represent our commitment to transparent, fair, and consistent operations across all users of the koipasti platform. By creating an account and using our services, you acknowledge that you have read and agreed to be bound by these terms of use.
Legal and jurisdiction information
Service availability
We operate koipasti as an online gaming and sportsbook platform available only in jurisdictions where applicable law permits our service. We do not identify specific countries or regions as legal or illegal; instead, each user is responsible for verifying that their own jurisdiction permits access to our platform before creating an account or depositing funds. Gaming regulations vary significantly across regions and change over time. Some jurisdictions allow unrestricted access to licensed operators, while others impose strict licensing conditions or prohibit certain types of wagering. Before you access koipasti, you should independently research the legal status of online gaming in your location. We cooperate with regulatory authorities in supported markets and adjust our service scope to comply with local legal requirements. We may restrict or suspend access from jurisdictions where we determine that local law prohibits our service or where regulatory barriers prevent us from operating lawfully. If you are uncertain whether koipasti is available in your jurisdiction, we recommend contacting our support team or consulting a legal professional in your region before attempting to create an account or deposit funds.
Account eligibility
To create a koipasti account and access our gaming services, you must meet the eligibility criteria established by applicable law in your jurisdiction. In most jurisdictions where we operate, you must be at least the legal age of majority — commonly eighteen years old, though some regions establish different thresholds. We do not display explicit age warnings or "" badges during account registration; instead, we rely on your declaration at sign-up that you meet all legal eligibility requirements. Our know-your-customer (KYC) verification process, which you complete before making any withdrawal, includes checks to confirm your age and identity. If our verification process determines that you do not meet eligibility criteria, we will suspend your account and refund your balance in accordance with our policy. We also reserve the right to request additional documentation if we have reasonable grounds to question your eligibility or age. By creating a koipasti account, you represent and warrant that you are legally entitled to access our services under applicable law and that you meet all age and eligibility requirements.
Local-law responsibility
You are solely responsible for ensuring that your access to and use of koipasti complies with all applicable laws and regulations in your jurisdiction. We make no representation regarding the legality of our services in any specific location. Before you create an account, place wagers, deposit funds, or withdraw winnings, you should independently verify that doing so does not violate any statute, regulation, or ordinance in your area. Many jurisdictions restrict or prohibit online gaming, and penalties for unauthorized participation may include civil liability, criminal charges, or both. We cannot provide legal advice, and we cannot determine the legal status of our services in your location. If you are uncertain, we strongly recommend consulting with a qualified legal professional in your jurisdiction. By using koipasti, you acknowledge that you have conducted your own legal review and determined that our services are available and lawful in your location. You accept full responsibility and legal risk associated with your use of our platform.
Data and privacy scope
We collect personal data for the purpose of account creation, identity verification, payment processing, fraud prevention, and regulatory compliance. To use koipasti, we collect your full name, date of birth, national identification number, contact information (email and phone), residential address, and banking details. This data is used to verify your age and identity, detect and prevent fraud, process deposits and withdrawals, and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We store your information on secure, encrypted servers and do not share your personal data with third parties except where required by law or to facilitate payment processing through our designated payment partners. Our complete privacy policy explains the full scope of data collection, retention periods, and your rights regarding your information. We process all personal data in compliance with the Indonesian Law No. 27 of 2022 on Personal Data Protection and other applicable data-protection regulations in supported jurisdictions.
Contact for legal inquiries
If you have questions about the legal availability of koipasti in your jurisdiction, account eligibility requirements, or other compliance and legal matters, you may contact our legal and compliance team through our support channels. You can reach us via email, in-app chat, or through the contact form available in the Help section of your koipasti account. We aim to respond to legal and compliance inquiries within a standard timeframe, typically within five business days during normal business hours. For formal legal notices, government correspondence, or urgent regulatory matters, you may send written notice to the address listed in our account terms. We maintain dedicated communication channels for regulatory bodies, government agencies, and legal representatives to contact us regarding licensing, market access, and compliance oversight. Our commitment is to operate transparently and cooperate fully with all relevant authorities in jurisdictions where we offer our services.